How We Use Your Information

We are committed to protecting your personal data and being transparent about how we use it. This section explains the purposes for which we collect and process your information.

1. Purposes of Processing

We use your personal information to:

• Provide the services or products you have requested.

• Communicate with you about your account, enquiries, or updates.

• Improve our services through feedback, analytics, and research.

• Meet our legal and regulatory obligations.

• Send you relevant information, offers, or updates (only where you have consented or where we have a legitimate interest).

2. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent – where you have given clear permission.

• Contract – where processing is necessary to fulfil our agreement with you.

• Legal obligation – where we must comply with the law.

• Legitimate interests – where processing is necessary for our business purposes and does not override your rights.

3. Data Sharing

We may share your information with:

• Service providers who help us deliver our services.

• Regulators, authorities, or law enforcement where required by law.

• Partners or affiliates, only where necessary and in line with this notice.

4. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent at any time (where applicable).

• Object to certain types of processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

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